Files Overview
Files in Voxifi provide your AI agents with specific knowledge and context, enabling them to answer questions accurately and follow your business guidelines.
What Are Files?
Files are documents you upload to give your AI agents access to:
- Product information and pricing
- Company policies and procedures
- FAQ content and common answers
- Reference data and scripts
How Files Work
When you upload a file:
- The file is uploaded and stored securely
- It is processed so your AI agents can reference it during calls
- You attach the file to one or more AI agents
- Callers receive responses informed by your specific content
Use Cases
| Use Case | File Type | Example |
|---|---|---|
| Product Knowledge | PDF, TXT | Product catalog with specifications |
| Pricing Information | CSV, TXT | Current pricing and discounts |
| Company Policies | PDF, DOCX | Return policy, warranty info |
| Call Scripts | TXT, MD | Conversation guidelines |
| FAQs | TXT, MD | Common questions and answers |
File Limits
| Limit | Value |
|---|---|
| Max file size | 50 MB |
| Supported formats | PDF, DOCX, DOC, TXT, MD, CSV, TSV, JSON, YAML, XML, LOG |
Benefits
Accurate Responses
Without files, AI agents rely on general knowledge. With files:
- Answers match your specific products and policies
- Pricing is always current
- Procedures are followed exactly
Easy Updates
When information changes:
- Upload the new file
- Attach it to the same agent(s)
- Remove the old version
- Agent immediately uses new content
Consistent Experience
All agents using the same file give consistent answers, ensuring callers receive the same information regardless of when they call.
Quick Start
- Go to Files in the sidebar
- Click Upload File
- Select your document
- Attach to an AI agent
- Test with a call
Next Steps
- Uploading Files - Step-by-step upload guide
- File Types - Supported formats and best practices