Campaign Monitor

The Campaign Monitor lets you track the progress of a bulk campaign in real-time and take action if needed.

Accessing the Monitor

Click Calls → Campaigns in the sidebar to see a list of all your campaigns. Click a campaign to open its detail view.

Campaign Statuses

Status	Description
Active / Running	Calls are being placed
Paused	Temporarily stopped — no new calls are started
Completed	All contacts have been processed
Cancelled	Manually stopped before completion

Progress Metrics

The campaign detail view shows:

• Total contacts — Number of rows in the uploaded CSV
• Completed — Calls that finished successfully
• In progress — Calls currently active
• Queued — Contacts waiting to be called
• Failed — Calls that failed to dispatch

A progress bar gives a visual overview of where the campaign is up to.

Campaign Controls

Pause

Click Pause to temporarily stop the campaign. Any calls already active will complete normally. No new calls will be placed until you resume.

Resume

Click Resume on a paused campaign to continue from where it stopped.

Retry Failed

If there are failed calls in the campaign, click Retry Failed to requeue them. This resets failed call rows back to queued so they will be attempted again.

Cancel

Click Cancel to permanently stop the campaign. Active calls complete, but remaining queued contacts will not be called. Cancellation cannot be undone — you would need to create a new campaign to reach the remaining contacts.

Irreversible

Cancelling a campaign cannot be undone.

Monitoring Best Practices

• Watch the first several calls after launch to confirm variables are correct and the assistant is behaving as expected
• If you see a high failure rate, pause the campaign and check your CSV data or assistant configuration
• If calls are very short, review the assistant's opening message — recipients may be hanging up immediately

Next Steps

• Call History — Review individual call outcomes
• Recordings & Transcripts — Listen to calls or read transcripts