Bulk Campaigns
A campaign lets you upload a CSV of contacts and call them all using a single assistant. Voxifi works through the list automatically according to your configured calling hours.
Creating a Campaign
Navigate to Calls in the sidebar, then click Bulk Calls. You'll step through a short wizard:
Step 1: Select Assistant
Choose the assistant that will handle all calls in this campaign.
Step 2: Upload CSV
Upload a CSV file containing your contact list. The file must have a phone_number column in E.164 format. Additional columns can be used as call variables.
See CSV Format for full requirements and examples.
Step 3: Map Fields
Map the columns from your CSV to the variables your assistant expects. For example, map a first_name column to the assistant's firstName variable.
Step 4: Select Phone Number
Choose which of your phone numbers to use as the outbound caller ID for all calls in this campaign.
Step 5: Call Schedule
Set the calling hours for this campaign — the days and times when Voxifi is allowed to place calls. This prevents calls from going out at unsociable hours.
If your organisation has saved default calling hours in Settings, those will be pre-populated here.
Step 6: Preview & Test
Review your configuration and optionally test the assistant with a single call before launching.
Step 7: Launch Campaign
Submit the campaign. Voxifi will begin placing calls according to your calling hours configuration.
Managing a Campaign
Once launched, you can track and control the campaign from the Campaign Monitor.
Pause
Temporarily stops new calls from being placed. Any calls already active complete normally. You can resume at any time.
Resume
Restarts a paused campaign from where it left off.
Retry Failed
If calls in the campaign failed to dispatch, you can requeue them for another attempt.
Cancel
Permanently stops the campaign. Active calls complete, but remaining contacts in the queue are not called. This cannot be undone.
Campaign Completion
When all contacts have been processed the campaign status changes to Completed. Full results are available in Call History.
Best Practices
- Test first — Run a small list of 5–10 contacts (including yourself) before your full list
- Check your CSV — Validate phone number formatting before uploading
- Set appropriate calling hours — Respect the recipient's timezone and local regulations
- Monitor early — Watch the first few calls to confirm variables and the assistant are working as expected
Next Steps
- CSV Format — Format your contact list correctly
- Campaign Monitor — Track a running campaign
- Call History — Review completed calls