Invoices
Access your payment history and download invoices for accounting and tax purposes.
Accessing Invoices
- Go to Settings → Billing
- Click the Invoices tab
- View all invoices
Invoice Information
Each invoice shows:
| Field | Description |
|---|---|
| Date | When payment was made |
| Amount | Total charged |
| Status | Paid, Pending, or Failed |
What Invoices Contain
Invoices are generated by Stripe for each balance top-up (manual or auto top-up). They include:
- Invoice number and date
- Payment amount
- Payment method used
- Stripe receipt reference
Usage Not on Invoices
Individual call costs are not itemized on invoices. Invoices reflect balance additions only. See Usage Tracking for detailed cost breakdown and Call History for per-call costs.
Downloading Invoices
- Find the invoice in the list
- Click Download or View
- Access the Stripe-hosted invoice PDF
Invoice Statuses
| Status | Meaning |
|---|---|
| Paid | Payment successful |
| Pending | Processing payment |
| Failed | Payment declined |
Failed Payments
If a payment fails:
- Check your payment method is valid and not expired
- Update your card if needed via Payment Methods in billing settings
- Retry adding balance manually
- Contact support if the issue persists
Tax Information
- Voxifi processes payments through Stripe
- Tax may apply based on your location
- Tax is shown on invoices when applicable
For tax exemption or VAT queries, contact support@voxifi.com.
Common Questions
Where are call costs itemized?
Individual call costs appear in:
- Call History — per-call breakdown
- Transaction History — aggregate ledger
Invoices only show balance additions.
How do I get invoices for accounting?
- Go to Settings → Billing → Invoices
- Download PDFs for the relevant period
Troubleshooting
Invoice Not Received by Email
- Check your spam/junk folder
- Verify your email address in account settings
- Download directly from the billing dashboard
Payment Shows But No Invoice
Allow time for processing:
- Wait a few minutes
- Refresh the invoice list
- Contact support if still missing
Next Steps
- Usage Tracking - Detailed cost breakdown
- Auto Top-up - Automatic payments
- Phone Charges - Number costs explained